Shipping and Delivery Policy
- ORDER CUTOFF TIME: 5 PM Pacific Standard Time
- HANDLING TIME: 0-1 DAYS
- DELIVERY TIME: 4-5 DAYS
FREE SHIPPING ELIGIBILITY: We offer completely free shipping for orders above $100 in value.
PROCESSING TIME
All orders will be processed within 0 to 1 days from the date of order by the carrier selected based on your location and with the fastest service available.
Items are only processed Monday to Friday and not on weekends or public holidays. Shipping estimates do not include processing times, weekends or holidays.
SHIPPING
The usual delivery time is 4 to 5 business days but you may receive your items much sooner. All orders are shipped with a tracking number, so you can follow them every step of the way. Packages may experience delays beyond our control, such as postal delays.
COMPLETENESS AND ACCURACY OF INFORMATION
It is the responsibility of the buyer to ensure that the address and other shipping information are entered correctly. We are unable to change any information once your order has been placed. Revamp Direct will not be held responsible for packages that are sent to the wrong address that the buyer has entered.
IF A PACKAGE IS RETURNED AS NON-DELIVERABLE
If a package is returned as non-deliverable, a processing and handling fee of $20.00 will be deducted from the net amount of your refund.
IF YOU REFUSE TO ACCEPT THE PACKAGE
If you refuse the package from Revamp Direct, processing and handling fee of $20.00 will be deducted from the net amount of your refund.
IF TRACKING INFORMATION STATES THAT THE PACKAGE WAS DELIVERED AND YOU HAVE NOT RECEIVED IT
If the tracking information for your package states that it is delivered and you have not received it, please contact the courier stated in your shipment confirmation.
If your are still not able to find your order, please contact our customer support team via live chat or email us at support@revampdirect.com.
INDEFINITE CUSTOM TAXES AND DUTIES
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government.
WAREHOUSES
We currently have warehouses located in USA. Orders are shipped from the warehouse that has product availability.
CONTACT SUPPORT
If you have any questions regarding the status of your order, please contact us at support@revampdirect.com
Our customer support team is always here to help!
CUSTOMER INFORMATION
In some cases, our customer support team may reach out to you for additional information. Please note that this is to ensure accurate and timely delivery to your doorstep and none of your provided information will be used or stored for any other purpose.